BZAN 8804 Quality Management
This course focuses on quality management as a critical operations management capability. Students will explore a variety of quality programs and tools with an emphasis on the Six Sigma approach to quality analysis and process improvement in both services and goods producing operations. The final exam will be in person in Fulton Hall at Boston College. Students will choose their final exam date from the following options: Wednesday, April 28; Thursday, April 29; or Friday April 30, all 7:00-9:30pm. STEM-Designated.
Course overview
- Department
- Business Analytics
- School
- CSOM
- Credits
- 3
- Level
- Graduate
- Offered
- Periodically in the Spring
Catalog details
- Prerequisites
- BZAN7703
Course evaluations
- Course rating
- 3.98 / 5 · Very Good
- Instructor rating
- 4.26 / 5 · Very Good
- Terms evaluated
- 3
| Term | Instructor | Course overall | Instructor overall | Well organized | Clear learning objectives | Intellectually challenging | Helpful assignments | Applicable beyond course | Attendance necessary | Weekly effort | Responses |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Spring 2026 | Joy Field | 4.3 | 4.5 | 4.7 | 4.7 | 4.7 | 4.5 | 4.5 | 4.6 | 4–6 hrs/week | 31 of 32 |
| Spring 2025 | Joy Field | 3.9 | 4.3 | 4.7 | 4.5 | 4.5 | 4.4 | 4.3 | 4.5 | 4–6 hrs/week | 40 of 41 |
| Spring 2024 | Joy Field | 3.8 | 4.1 | 4.4 | 4.6 | 4.3 | 4.2 | 4.3 | 4.2 | 4–6 hrs/week | 40 of 43 |