NURS 8712 Healthcare Quality Management
The course explores applications of quality improvement measures to the healthcare environment. Topics covered include an understanding of high reliability organizations, utilization review, risk management in healthcare, quality management, the use of outcomes research in improving patient care efficacy and safety, and performance management through training. This course is consistent with Lean Six Sigma (Green Belt) competencies and can partly contribute to preparation for the certification exam.
Course overview
- Department
- Nursing
- School
- CSON
- Credits
- 3
- Level
- Graduate
- Offered
- Periodically
Course evaluations
- Course rating
- 3.73 / 5 · Very Good
- Instructor rating
- 4.32 / 5 · Very Good
- Terms evaluated
- 11
| Term | Instructor | Course overall | Instructor overall | Well organized | Clear learning objectives | Intellectually challenging | Helpful assignments | Applicable beyond course | Attendance necessary | Weekly effort | Responses |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Summer 2025 | Laura White | 2.5 | 3.8 | 4.0 | 3.7 | 3.9 | 3.0 | 2.8 | 2.6 | 4–6 hrs/week | 20 of 33 |
| Summer 2025 | Sarah Given | 3.9 | 4.3 | 4.4 | 4.5 | 4.4 | 4.4 | 4.3 | 4.5 | 4–6 hrs/week | 24 of 34 |
| Fall 2024 | Patricia Reid Ponte | 3.9 | 4.6 | 4.7 | 4.7 | 4.6 | 4.3 | 4.4 | 4.0 | — | 18 of 23 |
| Summer 2024 | Patricia Reid Ponte | 3.5 | 4.2 | 4.5 | 4.5 | 4.3 | 4.0 | 3.8 | 4.0 | 7–9 hrs/week | 24 of 37 |
| Summer 2024 | Sarah Given | 3.1 | 4.9 | 4.5 | 4.2 | 4.2 | 3.8 | 3.6 | 3.5 | 4–6 hrs/week | 14 of 27 |
| Spring 2024 | Melissa Uveges | 3.8 | 4.2 | 4.6 | 4.7 | 4.2 | 4.1 | 4.4 | 4.3 | 4–6 hrs/week | 12 of 12 |
| Spring 2024 | Patricia Reid Ponte | 3.8 | 4.4 | 4.6 | 4.7 | 4.2 | 4.1 | 4.4 | 4.3 | 4–6 hrs/week | 12 of 12 |
| Fall 2023 | Patricia Reid Ponte | — | — | — | — | — | — | — | — | — | 10 of 13 |
| Summer 2023 | Corrine Jurgens | — | — | — | — | — | — | — | — | — | 16 of 23 |
| Summer 2023 | Patricia Reid Ponte | — | — | — | — | — | — | — | — | — | 36 of 48 |
| Spring 2023 | Patricia Reid Ponte | 4.3 | 4.5 | 4.8 | 4.6 | 4.6 | 4.3 | 4.8 | 3.0 | 4–6 hrs/week | 8 of 11 |
| Fall 2022 | Luanne Nugent | 4.3 | 3.6 | 4.6 | 4.6 | 4.9 | 4.6 | 4.4 | 3.8 | 10+ hrs/week | 7 of 14 |
| Fall 2022 | Patricia Reid Ponte | 4.3 | 4.6 | 4.6 | 4.6 | 4.9 | 4.6 | 4.4 | 3.8 | 10+ hrs/week | 7 of 14 |
| Fall 2022 (midterm) | Luanne Nugent | 4.2 | 4.5 | 4.6 | 4.4 | 4.6 | 4.5 | 4.5 | 3.3 | 10+ hrs/week | 22 of 27 |
| Fall 2022 (midterm) | Patricia Reid Ponte | 4.2 | 4.7 | 4.6 | 4.4 | 4.6 | 4.5 | 4.5 | 3.3 | 10+ hrs/week | 22 of 27 |
| Summer 2022 | Patricia Reid Ponte | 2.8 | 4.0 | 4.0 | 4.2 | 3.8 | 3.4 | 3.8 | 2.0 | 10+ hrs/week | 5 of 38 |
| Spring 2022 | Patricia Reid Ponte | 3.5 | 3.5 | 4.5 | 4.5 | 4.0 | 3.5 | 4.5 | — | 4–6 hrs/week | 2 of 5 |
| Spring 2022 (midterm) | Kathleen Gould | 2.7 | 3.8 | 4.3 | 3.9 | 3.9 | 3.3 | 3.7 | 3.5 | — | 14 of 34 |
| Spring 2022 (midterm) | Patricia Reid Ponte | 2.7 | 3.7 | 4.3 | 3.9 | 3.9 | 3.3 | 3.7 | 3.5 | — | 14 of 34 |
| Fall 2021 | Corrine Jurgens | 4.3 | 3.6 | 4.3 | 4.8 | 4.4 | 4.4 | 4.6 | 2.8 | 10+ hrs/week | 8 of 13 |
| Fall 2021 | Kellie Lapierre | 4.1 | 4.2 | 4.3 | 4.4 | 4.4 | 4.4 | 4.1 | 3.2 | 4–6 hrs/week | 7 of 15 |
| Fall 2021 | Patricia Reid Ponte | 4.2 | 4.5 | 4.3 | 4.6 | 4.4 | 4.4 | 4.4 | 3.0 | 7–9 hrs/week | 15 of 28 |